News & events

The users of the Client Portal are off to a good start

30 June 2011
Six months is not much in a human being’s life. But for software, it is a long time. The Translation Centre’s new translation workflow interface, the ‘Client Portal’, was launched on 3 January 2011 and has become an integral part of the Centre’s IT environment. It has already been used to place over 3 600 translation orders. To date, there are 450 registered users who connect to it on a regular basis, be it to order translations, monitor deadlines or download the relevant files.
Eager to ensure a smooth switch from the previous interface to the Portal, the Centre has organised nine training sessions in Luxembourg for its clients over the past months. Clients have responded very positively to this initiative, with 49 of them attending the sessions so far.

​The Centre’s 56 clients are specialised in a wide variety of fields and have differing organisational structures. To accommodate their specific needs, the translation workflow interface was designed so as to offer them the maximum flexibility in organising their translation business. They have the administrative rights to create different templates, views and user profiles, for example. In this context, it was particularly important to organise training to get them off to a good start.

In order to gain an insight into users’ experience working with the Portal and to make sure that it responds well to clients’ day-to-day business requirements, the Centre launched a user satisfaction survey at the end of May. The replies will be carefully examined in the coming weeks to see if steps need to be taken to improve the Portal further.

As the Centre’s clients are scattered throughout the European Union, the training sessions were also a great opportunity for their staff and those of the Centre to meet and exchange views. Customer satisfaction was at the heart of the conversations and useful contacts were established for future successful cooperation.