After the great success of the European Ombudsman’s first Award for Good Administration, the Ombudsman launched the second edition of the award on 16 October 2018. The Translation Centre took part in the first edition last year and won in the category ‘Excellence in citizen/customer focused services delivery’, together with the European Agency for Safety and Health at Work (EU OSHA) and the European Union Intellectual Property Office (EUIPO), for their collaboration on a project that facilitates the management of multilingual websites.